Privacy Policy
Last updated: December 14, 2025
1. Introduction
Welcome to PawCheck's Privacy Policy. This policy describes how we collect, use, store, and protect your personal information when you use our AI-powered pet health detection service.
We are committed to protecting your privacy and handling your data in an open and transparent manner. By using PawCheck, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Account Information
- Email address
- Name (if provided)
- Password (encrypted)
- Account creation date
2.2 Pet Images and Analysis Data
- Images you upload of your pets
- Pet species information (dog/cat)
- Check type (skin/eye condition)
- AI detection results and confidence scores
- Analysis timestamps
2.3 Payment Information
- Billing information (processed by Stripe, not stored by us)
- Transaction history
- Subscription status
- Payment method type (not full card details)
Note: We use Stripe for payment processing. We do not store your credit card information on our servers. Please refer to Stripe's Privacy Policy for details on how they handle your payment data.
2.4 Usage Information
- IP address
- Browser type and version
- Device information
- Pages visited and features used
- Time and date of visits
- Referring website addresses
2.5 Third-Party Authentication
If you sign up using Google OAuth, we collect your email address and profile information provided by Google. We do not receive or store your Google password.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide AI-powered pet health detection analysis
- Account Management: To create and manage your account
- Payment Processing: To process your payments and manage subscriptions
- Communication: To send you service updates, detection results, and important notices
- Improvement: To improve our AI models and service quality
- Security: To detect and prevent fraud, abuse, and security incidents
- Legal Compliance: To comply with legal obligations and enforce our terms
- Analytics: To understand how users interact with our service and improve user experience
4. Data Storage and Security
Where We Store Your Data:
- User account data is stored in Supabase (PostgreSQL database)
- Pet images are stored in Supabase Storage with access controls
- Payment data is processed and stored by Stripe
- AI processing is performed by Roboflow
Security Measures:
- All data transmission is encrypted using SSL/TLS
- Passwords are hashed and salted before storage
- Row-Level Security (RLS) policies protect database access
- Images are stored in protected buckets with signed URL access
- Regular security audits and updates
- Access controls and authentication requirements
While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
5. Data Sharing and Third Parties
We share your data with the following third parties:
We do NOT:
- Sell your personal data to third parties
- Share your pet images publicly
- Use your data for advertising purposes
- Share your information with marketers
6. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations:
- Account data: Retained while your account is active and for 90 days after deletion
- Pet images: Retained while your account is active, deleted upon account deletion or upon your request
- Detection results: Retained for your account history, deleted upon account deletion
- Payment records: Retained for 7 years for tax and legal compliance
7. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Export: Request a machine-readable copy of your data (data portability)
- Objection: Object to processing of your data
- Restriction: Request restriction of processing
- Withdrawal: Withdraw consent at any time
To exercise these rights, please contact us at privacy@pawcheck.online. You can also delete your account directly from your account settings.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze site usage and performance
- Improve user experience
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our service.
9. Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to the transfer of your data to these countries.
We ensure appropriate safeguards are in place for international data transfers in compliance with GDPR and other applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page and, where appropriate, by email or in-app notification.
Your continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@pawcheck.online
Support: support@pawcheck.online
For GDPR-related inquiries or to exercise your data protection rights, please use the privacy email address above.
Notice to EU/California Residents
GDPR (EU): If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.
CCPA (California): If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information (we do not sell your information).