Refund Policy

Last updated: December 14, 2025

Our Commitment

At PawCheck, we strive to provide accurate and helpful AI-powered pet health detection services. If you're not satisfied with our service, we're here to help.

This refund policy outlines the conditions under which refunds are available for our services.

Single Detection ($5.90)

7-Day Money-Back Guarantee

  • Full refund if the detection result is clearly inaccurate or the service fails to provide results
  • Full refund if you haven't used the detection credit within 7 days of purchase
  • Case-by-case basis for other situations - contact us to discuss

Note: Once a detection has been completed and results delivered, refunds are typically not available unless there was a clear technical error or inaccuracy in the results.

Subscription Plans (Monthly & Yearly)

Cancellation Policy

  • Cancel anytime - You can cancel your subscription at any time from your account settings
  • Use until period ends - After cancellation, you can continue using the service until the end of your current billing period
  • No automatic renewal - Once cancelled, your subscription will not renew

Refund Eligibility

  • Within 7 days of first subscription - Full refund if you've used the service fewer than 3 times
  • Service outages - Pro-rated refund if our service was unavailable for extended periods
  • Technical issues - Refund or credit if persistent technical problems prevented service usage

Note: Refunds are generally not available for subscriptions that have been active for more than 7 days or have been used extensively. However, we evaluate each request individually.

How to Request a Refund

To request a refund, please email us at:

📧hello@pawcheck.online

We typically respond within 24 hours

Please include in your email:

  • Your registered email address
  • Order number or subscription details (if available)
  • Reason for the refund request
  • Any relevant screenshots or details about the issue

Refund Processing

  • Review time: We'll review your request within 24-48 hours
  • Approval notification: You'll receive an email confirmation once approved
  • Processing time: Refunds are processed within 5-10 business days
  • Refund method: Refunds will be issued to your original payment method

Refund Exceptions

Refunds will not be provided in the following cases:

  • Misuse or abuse of the service
  • Violation of our Terms of Service
  • Requests made more than 30 days after the original purchase
  • Services that have been fully consumed (except in cases of clear error or inaccuracy)

Questions?

If you have any questions about our refund policy, please don't hesitate to reach out.

📧

We typically respond within 24 hours

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PawCheck - AI-Powered Pet Health Detection